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    <description>Research, perspectives and product news from the team building Connie: on AI that protects human judgment, on what makes AI genuinely useful at work, and on how teams get more out of every meeting.</description>
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      <title>The Human Contact Gap: What the Research Says About Customer-Facing AI</title>
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      <pubDate>Mon, 19 Oct 2026 00:00:00 GMT</pubDate>
      <description>Consumer and enterprise research shows AI service that sounds friendly but misunderstands, fails to resolve, and erodes trust. Here is the evidence.</description>
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      <title>Human Agency First: What the Research Says About AI Persuasion and Autonomy</title>
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      <pubDate>Sat, 17 Oct 2026 00:00:00 GMT</pubDate>
      <description>Peer-reviewed studies and regulation on AI sycophancy, persuasion and manipulation, and why protecting human judgment has to be designed in.</description>
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