The Human Contact Gap: What the Research Says About Customer-Facing AI
· 5 min read
Consumer and enterprise research shows AI service that sounds friendly but misunderstands, fails to resolve, and erodes trust. Here is the evidence.
Insights from Conscientia Labs
Research, perspectives and product news from the team building Connie: on AI that protects human judgment, on what makes AI genuinely useful at work, and on how teams get more out of every meeting.
Human Agency First: What the Research Says About AI Persuasion and Autonomy
· 4 min read
Peer-reviewed studies and regulation on AI sycophancy, persuasion and manipulation, and why protecting human judgment has to be designed in.